Job Description

General ManagerWe are looking for a General Manager to lead, develop, and inspire our team. This role is a key driver of performance, culture, and customer experience.Why Join Our Team?We don't just offer jobs – we offer opportunities. Our culture is rooted in values like earning customers for life, improving constantly, and taking ownership of results.At Lithia & Driveway, you'll find:Opportunities for advancement across a national networkLeadership development and training through our internal learning programsA high-performance culture that recognizes and rewards resultsThe ability to influence store success and shape your teamWhat You'll DoThe General Manager oversees all store activities ensuring store targets and customer service levels are achieved. The General Manager manages the Sales, Office, Service, and Parts personnel.Sales Process Management.Ensure vehicles sales goals are attained.Manage daily activity of Sales Managers to ensure sales volume and productivity goals are met.Staff Recruiting, Training, and DevelopmentDevelop employees by communicating expected performance standards, monitoring performance, identifying development needs, coaching, and mentoring.Lead store and sales meetings to cover key information.Review and approve store performance reports, and determine needed action.Customer Engagement.Address and resolve escalated customer concerns promptly and professionally.Assist Sales Representatives with customers when needed.Administrative ResponsibilitiesServe as liaison between the store and Lithia Home Office. Receive and communicate policy and procedure requirements/updates and hold staff accountable to them.Prepare and communicate work schedules for all sales related staff.Complete all month-end procedures.Facilitate communication between Parts and Service Departments.Ensure all Human Resource/Human Development issues are handled according to company policyTrack ad sourcing.Maintain relationship with manufacturer by meeting consistently with representative to discuss product offerings, manufacturer incentives, and regional sales targets.Maintain facility appearance and request needed repairs.The General Manager will report to the Operations Vice PresidentWhat You'll Bring3 or more years of dealership General Manager experienceAcceptable driving record and a valid driver's license in your state of residence.Total RewardsWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.

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