Job Description

About Velora: check out our company website: joinvelora.Our product websites: We’re excited to share that Aplos, Raisely, and Keela have come together to form one unified company, Velora , with a shared mission: to help nonprofit organizations thrive. While we continue to offer the products you know and love, we now operate as one team, dedicated to making nonprofit work easier, more impactful, and more sustainable. Together, our combined expertise spans fundraising, donor management, financial tracking, and communications—offering a powerful suite of tools designed to reduce complexity so nonprofits can focus on what matters most: making a difference. We’re one company with 3 products all servicing customers in the impact space. In this role, you will be responsible for delivering fundraising-focused implementation services across **both Keela and Raisely**. As an integral member of the Implementation team, you’ll support customers through all stages of their journey whether you’re: onboarding a new customer into Keela (CRM/donor management) and/or Raisely (fundraising), migrating and validating donor contact data, migrating and validating donations and fundraising data, providing fundraising strategy-enabled configuration, training, and consulting to ensure customers go live successfully. You’ll build trusted relationships with customers and help them adopt best practices in fundraising operations, online giving, and donor stewardship. You’ll also partner closely with Customer Success, Sales, and Product to share feedback and improve the customer experience. This role is an excellent opportunity to launch yourself into Customer Experience and/or the technology industry while developing deep expertise in nonprofit fundraising workflows. Work with multiple customers (40+) simultaneously to successfully manage and implement new clients and their data across Keela and Raisely. Develop deep product knowledge of Keela and Raisely, including staying current on new features, enhancements, and fundraising best practices. Lead end-to-end fundraising implementations, including: campaign configuration, peer-to-peer and event fundraising setup (as applicable), payment processor support and troubleshooting (as applicable), integrations and workflow setup (as applicable within supported tools/processes). Manipulate and transform data sets according to established best practices to improve customer data quality and organization (e.g., contacts, donations, campaigns, custom fields). Provide fundraising and donor management expertise to customers through consultative setup, calls, and email follow-up — translating goals into practical system configuration. Deliver strong project management, consulting, communication, and leadership skills by managing expectations and delivering high-quality solutions on-time, and within scope. Act as a liaison between customers and product teams, conveying fundraising-specific feedback and pain points to improve platform functionality and user experience across Keela and Raisely. Practice teamwork and collaboration across Services, Customer Success, and Sales to coordinate project execution and ensure a smooth handoff/ongoing success. 2+ years of experience in software implementation, project management, customer engagement, and/or fundraising operations.

• Experience supporting or implementing fundraising tools (donation forms, campaigns, CRMs) is strongly preferred.
• Proficient in Excel, with mastery of data manipulation and analysis to ensure accurate imports, exports, and reporting.
• Outstanding customer service skills with a strong desire to create value, solve problems, and delight customers.
• Tech savvy and passionate about learning and managing multiple software tools at once.
• Demonstrated experience providing technical and customer support through email and calls, with a strong ability to troubleshoot and resolve issues effectively.
• Familiarity with Google Suite, Slack, and Salesforce is a bonus.
• Friendly, approachable demeanor and enthusiasm for learning and staying updated on fundraising trends, platform best practices, and customer needs.
• Salary – This role has a pay range of $55,850-$75,000 USD for US employees, and $61,550-$79,650 CAD for Canadian Employees. Everyone gets 4 weeks paid leave plus 11 days of public holidays, as well as an ‘end of year shutdown’ which is an extra 2 week company holiday. US: US employees are eligible for open or paid discretionary time off (take time when you need it), plus 11 days of public holidays, as well as an ‘end of year shutdown’ which is an extra 2 week company holiday. Work remotely – We’re a remote-first company - live and work wherever you’re happiest.

Training – We’ll support you when you want to learn new skills or pay for conference or course tickets. ❤️ Health Coverage & Retirement - Canada & US: We offer robust medical, dental, vision, disability and life insurance coverages and have a 4% match on Retirement. Aplos, Keela and Raisely’s Commitment to Equal-Employment, Diversity, Inclusion, and Equity We know with diversity comes strength. Aplos, Raisely and Keela provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Velora's Commitment to Equal-Employment, Diversity, Inclusion, and Equity We know with diversity comes strength. Aplos, Raisely and Keela provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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