Job Description

Guest Services AssistantWhen a family arrives at our doors seeking respite or returning from a long day at their child's bedside, a warm welcome can make all the difference. In this role, you could be that welcoming presence.Ronald McDonald House Central Indiana is hiring a part-time Guest Services Assistant to cover the hours when our House is fullest and families need us most - evenings, weekends, and holidays. If you have a background in hospitality, customer service, or human services and you want that experience to mean something, we want to hear from you. Know someone who fits? Send this their way.A day in the life at a Ronald McDonald House, families can be together, enjoy home-cooked meals, and receive compassionate hospitality and support from staff and volunteers. As part of the Guest Services team, you will keep the spaces safe, welcoming, and running smoothly for every family and guest. On a typical shift, you might:Welcome arriving families, complete check-ins and check-outs, and orient guests to the HouseServe as the first point of contact at the front desk - answering calls, directing questions, and connecting families to the resources they needConduct regular rounds to maintain a secure, comfortable environmentSupport volunteer and meal groups as they serve dinner to guestsKeep common areas stocked, tidy, and ready for the next familyDocument guest interactions and communicate shift updates to the teamCoordinate with hospital partners and community agencies to best serve familiesNo two shifts look exactly alike, and the work asks for steady judgment and genuine warmth in equal measures.Serving two spaces, we operate from 7 AM to 11 PM, 365 days a year. Families stay for days, weeks, months, and during the holidays.20–25 hours per week, scheduled within our hours of operationPrimarily evening shifts on weekdaysMorning and evening weekend coverageOrganizational holiday coverage is required - Thanksgiving and Christmas are paid at double time.Flexibility and open availability are highly preferred, and the Hiring Manager will walk through specifics during the interview process.What you need to qualify:High school diploma or equivalent preferredExperience in customer service and/or hospitality preferredInterest in human services and a demonstrated ability to collaborate well with people of all backgrounds, cultural groups, and economic levelsSociable, comfortable working closely with others, and equally capable of working independentlyAble to stay composed and kind in a constantly changing environmentAvailability that matches the schedule described aboveReady to join our team? If this sounds like you, click apply. Our application takes less than 10 minutes to complete, and our hiring team receives your information instantly.Ronald McDonald House Central Indiana is an Equal Opportunity Employer.

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