IT Help Desk Technician Job at Saxon Global, Washington DC

  • Saxon Global
  • Washington DC

Job Description

IT Help Desk Technician

We are seeking an experienced IT Help Desk Technician to serve as the first line of technical support for a banking environment. The ideal candidate will be responsible for troubleshooting hardware, software, network, and access-related issues while ensuring a high level of customer service for both onsite and remote users.

This role requires strong desktop support experience, excellent communication skills, and bilingual proficiency in English and Spanish.

Required Qualifications

  • Minimum 5 years of IT Help Desk/Desktop Support experience
  • Proven experience diagnosing, troubleshooting, repairing, and updating laptops, desktop PCs, smartphones, and tablets
  • Experience performing hardware and software installations, upgrades, and maintenance
  • Strong troubleshooting experience with:
    • Microsoft 365
    • Microsoft Teams
    • WebEx
    • Cisco Jabber
  • Experience supporting VPNs and Virtual Desktop Infrastructure (VDI) environments
  • Experience managing and resolving tickets through ServiceNow or similar ticketing systems
  • Ability to assist end users with device settings, applications, cloud storage, and connectivity issues
  • Bilingual in English and Spanish (Required)

Job Tags

Remote work

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